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Frequently Asked Questions

Can anyone use Pikkup?

You must be at least 18 years of age with a major credit card and have an iPhone to use Pikkup.

What exactly does a Pikkup Driver do for me?

A Pikkup driver will help as little or as much as you would like. The meter starts when the driver arrives. If you need the driver to help you pack items or move boxes, the service will be more costly.

Can I ride with a Pikkup Driver?

Our insurance policy prohibits passengers from riding with drivers.

How much does Pikkup cost?

When requesting a Pikkup, you will see an estimated cost, which uses a time estimate of 20 minutes for loading and unloading your items.

One-Man Pikkup Fee

  • Time: {{ priceData[0].pricePerMinute | currency }} per minute
  • Mileage: {{ priceData[0].mileageFee | currency }} per mile
  • Insurance Fee: {{ priceData[0].insuranceFee | currency }}
  • Minimum Charge: {{ priceData[0].minimumFee + priceData[0].insuranceFee | currency }}

Two-Man Pikkup Fee

  • Time: {{ priceData[1].pricePerMinute | currency }} per minute
  • Mileage: {{ priceData[1].mileageFee | currency }} per mile
  • Insurance Fee: {{ priceData[1].insuranceFee | currency }}
  • Minimum Charge: {{ priceData[1].minimumFee + priceData[1].insuranceFee | currency }}

Can I request a Pikkup for a friend if I am not there?

Yes, you may. You can notify or call the driver through our in-app messaging service, so the driver knows who and what to look for.

What happens if my property is damaged or stolen?

All of our drivers have passed an extensive criminal background check. If your property is damaged, please contactsupport@getpikkup.comto begin the claims process. If you believe any property was stolen, you should file a report with the police and contact us atsupport@getpikkup.com.

What happens if there are no Pikkup drivers available?

If your request is not immediately accepted, it will be circulated among all available drivers until it is accepted. In addition, you have the option of scheduling a Pikkup for a future time or date. You will be notified when a driver has accepted your Pikkup.

What happens if I have to cancel my requested Pikkup?

  • No penalty if cancelled within two minutes of submitting the request.
  • No penalty if cancelled up to 12 hours before the start time.

Cancellations made after the cut-off time but before a Pikkup starts will be charged a cancellation fee.

One-Man Pikkup

  • Cancellation Fee: {{priceData[0].cancellationFee | currency }}

Two-Man Pikkup Fee

  • Cancellation Fee: {{priceData[1].cancellationFee | currency }}

Cancellations made after a Pikkup starts will be charged the minimum charge or the Pikkup fee, whichever is greater.

How do I know if my item will fit in the Driver's truck?

Once you have submitted a photo of the item, only drivers with an appropriate-sized vehicle will accept.

On Demand Moving.

Anytime. Anywhere in Los Angeles.